Find quick answers to questions about orders, shipping, payments, warranty, and Eleczo services.
Orders & Payments
Shipping & Delivery
Returns & Replacements
Warranty & Genuine Products
Bulk Purchase
Products & Stock
Account & Support
Orders & Payments
Placing orders, tracking, payments and GST invoicing
You can place an order directly through the Eleczo platform by adding products to your cart and completing the checkout process. Follow the step-by-step guide below:
1Browse & Select Your Product
Go to the product listing page, find your product, check the price and discount, select required variants (Ampere, Poles, etc.), verify stock and dispatch info, then click Add to Cart.
2Review Cart & Proceed to Checkout
Go to your cart, review all added items, adjust quantities using +/−, check dispatch info, apply a coupon code if available, verify the order total, then click Proceed to Checkout.
3Enter Shipping & Address Details
Confirm your business details, select an existing shipping address or add a new one, choose your shipping method, then click Continue to Payment. New users will fill in address details here; returning users go straight to payment.
4Select Payment Method & Place Order
Choose your preferred payment method — Credit (7/30/90-day terms), RTGS, NEFT/IMPS, or UPI/Cards/Netbanking/Wallets. Set your dispatch type and transporter, optionally add a PO number and upload a PO document, then click Place Order.
5Complete Payment via Gateway
For UPI/Card/Netbanking payments, you will be redirected to the Razorpay secured payment gateway. Choose UPI, scan the QR code, pay via cards, netbanking or wallets. Your order is confirmed once payment is successful.
Yes. Once your order is confirmed and dispatched, tracking details will be shared for shipment monitoring.
Order Tracking Page
We support secure online payments, UPI, bank transfers (RTGS/NEFT), and approved credit payment terms including 7-day, 30-day, and 90-day options.
Yes. GST invoices are provided for eligible business purchases and registered customers.
Order modifications or cancellations may be possible before dispatch. Please contact our support team immediately with your order details for assistance.
Yes. An order confirmation with details will be sent to your registered email address once your order is successfully placed.
Shipping & Delivery
Delivery coverage, charges and shipment timelines
Yes. Eleczo supports delivery across multiple regions in India through trusted logistics partners.
Shipping charges are calculated based on the product size, weight, quantity, and delivery pincode.
Delivery timelines may vary based on product availability and the delivery location. Estimated delivery timelines will be shared at the time of order confirmation. For further assistance, please contact us.
Warranty coverage depends on the specific product and brand. Manufacturing defects are typically covered. Physical damage or misuse is generally excluded. Please refer to individual product documentation for details.
Bulk Purchase
B2B procurement, bulk pricing and partnership opportunities
Businesses can connect with our sales team for customised quotations and bulk pricing support. Follow the steps below to place a bulk order:
1Browse & Select Your Product
Go to the product listing, select your product, choose the required variants (Motor Rating, Phase, Item Family), then click Add to Cart.
2Review Cart & Click View Cart
A cart popup will appear. Adjust the quantity using +/− and click View Cart to proceed to the full cart page.
3Click Import List for Bulk Upload
On the Cart page, click the Import List button at the bottom to upload multiple products at once via CSV. Download the CSV template, fill in Column 1 (Reference Number) and Column 2 (Quantity), then drag & drop or browse to upload. You can import up to 200 products at once.
4Review Imported Cart & Proceed to Checkout
All imported products appear in the cart with auto-applied discounts. Review items, quantities and order total, then click Proceed to Checkout.
5Enter Shipping Details (New Users)
If you are a new user, you will be taken to the shipping page. Confirm your business details, select or add a shipping address, choose your shipping method and click Continue to Payment. Returning users go directly to the payment page.
6Select Payment Method & Place Order
Choose your preferred payment method — Credit (7/30/90-day terms), RTGS, NEFT/IMPS, or UPI/Cards/Netbanking/Wallets. Set dispatch type, optionally upload a PO document, then click Place Order.
7Complete Payment via Gateway
For UPI/Card/Netbanking payments, you will be redirected to the Razorpay secured payment gateway. Select UPI, scan QR, use cards, netbanking or wallets to complete your payment. Your order is confirmed once payment is successful.
8Complete Payment via Gateway
For UPI/Card/Netbanking payments, you will be redirected to the Razorpay secured payment gateway. Select UPI, scan QR, use cards, netbanking or wallets to complete your payment. Your order is confirmed once payment is successful.
Yes. Eleczo supports industrial procurement requirements for businesses, contractors, institutions, and infrastructure projects.
You can submit your partnership or dealership inquiry through our contact registration section.
Eleczo Contact Page
Minimum order quantities may vary depending on the product and category. Our sales team can provide detailed information and flexible solutions tailored to your procurement needs.
Yes. We offer customised quotations for projects of all sizes. Share your requirements with our sales team and we will prepare a tailored quote for you.
Yes. If you require a specific product that is not currently listed, please reach out to our team. We will do our best to source and fulfill your requirement.
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